Frequently Asked Questions

Get answers to common questions about SkyLocs Gift Certificate.

SkyLocs Gift Certificates are redeemable toward fresh retwists, creative loc styles, and luxurious loc treatments. They can also be applied to consultations or product purchases depending on certificate value. Contact the salon to confirm eligible services and any price differences before booking.

Gift certificates have a standard 12-month validity from purchase date unless otherwise specified. Check your certificate or receipt for the exact expiration, and contact SkyLocs to discuss extensions or special circumstances before the expiry date.

Yes — SkyLocs offers online purchase with printable and digital delivery options. Choose an amount, add a personal message, and receive an emailed certificate for printing or forwarding. For physical gift cards, visit the salon to purchase and pick up.

Yes, certificates can be applied across multiple bookings until the certificate balance is exhausted. When booking, provide the certificate code or present the card. Staff will track remaining value; partial payments are accepted where needed.

Absolutely. When purchasing online or in-salon you can include a custom message for the recipient. We'll print or attach your note to the certificate, making the gift more personal and meaningful for the loc lover.

Refund and exchange policies vary. Generally certificates are non-refundable but may be exchanged for salon credit or reissued for lost certificates within policy limits. Review terms at purchase or contact SkyLocs customer service to discuss exceptions and available options.