Frequently Asked Questions

Get answers to common questions about Shoulder Length Retwist-Save $264.

The membership covers twelve shoulder-length retwists across one year, each visit featuring our signature three-step wash, thorough scalp cleanse, and steam treatment. You'll receive consistent maintenance, prioritized bookings, and an overall savings of $264 compared with standard pricing.

Visits are scheduled roughly every four weeks to maintain shoulder-length loc uniformity. We allow minor timing flexibility, but consistent monthly retwists maximize longevity, scalp health, and the benefits of steam and deep cleansing included each appointment.

Memberships are generally tied to the purchaser for personal use. Transfer or shared-use requests may be considered case-by-case; contact SkyLocs management to discuss eligibility, required documentation, and any administrative fees before attempting a transfer.

The package includes the signature three-step wash, scalp cleanse, and steam treatment only. Retail products, specialized treatments, and add-ons are extra. Ask your stylist about recommended products or upgrades during your appointment.

SkyLocs requests 24-hour cancellation notice for scheduled retwists. Missed appointments without adequate notice may count as a visit or incur fees. Refer to your membership agreement for full terms, or contact customer service for exceptions.

We strive to keep your preferred stylist for every visit, but scheduling conflicts may require alternates. Members receive prioritized booking and notes on stylist preferences to help maintain continuity; communicate your preference when booking or at check-in.